Answer to this inquiry
It is considered that the lifetime of the fluorescent light or the malfunction of inverter circuit device is the main cause.
Before judging this is the malfunction of device, first, please confirm the status of the fluorescent light. In case one of two fluorescent light's junction changes to black color, this is not a malfunction, this is considered a degradation of the fluorescent light .
※In case you don't know which light bulb is burned out, remove 1 light bulb and switch on the remaining light bulb, so when you remove the burned out bulb, the normal bulb will turn on.
Regarding how to remove the cover of light bulb, please refer to this
Because the fluorescent light is consumable good, so tenants need to change the light bulb by themselve while living in their apartment.
※In case the light bulb is burned out within 1 month from the move in date, or you purchased Life Support Service Select or Support System Select, we will change it for free.
Because there are a lot of type of fluorescent lights, so please buy the same type of fluorescent light at the nearest home center or mass retailer.
※If you bring the fluorescent light that is located in your room to the electric store, you can find the same product easier.
In case there is not improvement, it is considered that the lighting fixture is broken. Please inform us through "Inquiry form" or contact Service Center.
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