The tenant must attend  the room inspection when moving out.
After the move out application, please schedule the inspection time, until at least a week before your moving out date.

※The inspection must be performed in an hour between 11:00 ～ 15:00 on the last day of the contract.

⇒ Click here to schedule the inspection time.

You may also schedule the date/time on weekends and holidays, with the exception of the extended New Year, Golden week, and Obon (summer vacation) holidays.
※Some branches are closed on Wednesdays and can not perform the room check.

※To change the time or date after the inspection time was already confirmed before, please contact us at least 2 days before the inspection date. ※We may not be able to change the desired time depending on the schedule of the staff and branch.

⇒Click here to change the inspection schedule.

Apply for address transfer/cancellation, if you have an insurance for the room.

Contact electricity and gas companies and water supply at least 5 days before moving out.
 ※ If the water fee is included in the rent, no procedures are required for the water.
 ※ If you have changed amperage of the room, please restore it before moving out.

Please transfer or suspend telephone, internet, etc... line and services.
 ※ The LEONET contract is cancelled along the contract of the room.

Please, apply for the relocation/forwarding service to redirect the postal items from the former address to a new address.

You can submit the form online or at the nearest post office.

Please, bring your identification card such as driver's license, passport, individual number card, residence card etc. to check the former address.

▶ Apply at the nearest post office: ⇒ Details(Japan post HP)

▶ Apply online: ⇒ ｅTenkyo (Japan post HP)(Japanese)

▶ Don't forget to change the address of online subscriptions and online shopping ⇒ You may have problems, such as package delivers or documents being sent to the previous address instead of the new address after you move out.

▶　Returning the futon bed:

Please, make sure the bedding set that was prepared (futon, futon cover, blanket, sheet, pillow, pillow cover, total of 6 items) have all items and leave it in the room.

The rental futon bedding has the following marks.

※It may have a different mark depending on your location, but please inform us from "Inquiry form" if you have any questions.

※The tenants will be responsible to dispose or return the futon beds and mattresses that were purchased or rented by them.

▶　If you are renting additional futon beddings:

Ask the rental company directly about the return procedures:

⇒ハッチふとんレンタルサービス (Hachi futon rental service)

The following mark is attached on rental futons.

 The cost for disposal will be charged if you leave garbage in your room or accumulated in the disposal area. Please, dispose the garbage according to local rules.

※Check here for how to dispose the garbage generated when leaving the room.

When the final calculations results in a refund, the amounts will be transferred in a later date to the registered bank account of the tenant.

Due to the refund procedures the transfer is performed on the following month.

【Day of the refund transfer (Orico/Aplus/Sedina guarantor company contracts.）】

【Day of the refund transfer (Different guarantor company contract from above.）】

■Regarding the he refund bank account:

The tenants that are using the rooms through a Chintai rental contract must pay a base cleaning fee according to the type/size of the room.

※The tenants that paid a set amount during the start of the contract will not be paying the same values described below.

※The contracts made until May 31, 2016 will have the same value as described for 1K・1R ①.

※An additional ¥3,300 is charged to the rooms that have appliances installed.

※Rooms were pets are allowed will have an additional ¥33,000 charge.

※Starting from November 2nd of 2020, new individual Chintai rental contracts are required to pay the base cleaning fee at the start of the contract, so the base cleaning fee is not required at the end of the contract, only the additional cleaning charges. Note that, if you have not paid the base cleaning fee at the start of the contract even after this date, the price charged at the final of the contract will be different from the listed above.

□What is included on the base cleaning fee:

You must pay the rent up until the last day of the contract.

Please, file the notice at least 1 month before the date you are leaving the room.

●Example of rent calculation (If the rent is 50,000円 and leaving on the 25th day of the month):

If there are damages, stains due to the negligence or misuse of the tenant, the costs necessary for the room to be restored (repaired) to the state it was before the tenant entered will be charged.

The tenant may be charged for the restoration fee (repair charges ) of the room.

• Damages due to carelessness or negligence of the tenant.
• Damages due to the tenant using the room/appliance in a way it is not intended.

Example:

・The tenant tripped and bumped into a furniture that then broke the window glass.

・The tenant spilled a drink over the flooring and didn't clean it right away, staining the wood.

□Main reasons for restoration charges (possible charges):

※Wear due to time or normal use (room and appliances being used as intended and with care) will not be considerate damage by the tenant and will not be charged.

For more information on the prices of the extra fee, check the Service Guide that is prepared in your or in this .pdf link.

The charges made for the restoration fees follow the guidelines from the national Ministry of Land, Infrastructure, Transport and Tourism.

More information regarding the 「Guidelines for Restoration Charges」 (Japanese Gov. website)

Depending on your type of contract, penalties may be charged within a determined period.

If you end the contract sooner that a determined period, a breaking of contract fee (Aprox. 1 to 2 months of rent) will be charged along the contract final fees.

※Check your duplicate of the contract for details or contact a LeoPalace branch nearby.

All the unpaid fees, such as subscription fees or contract renewal fees must be paid.

The charges and renewal fees from the guarantor company are not refundable.
(The only refund available for the guarantor fee, is if the tenant cancelled the contract before the first day the rent will start being charged).

Deposit (敷金): This fee is paid at the start of the contract and used to subtract of the charges on the end of the contract, such as unpaid rent and fees or for the restoration (repair and cleaning) fees by the end of the contract. If there is a surplus the remaining amounts are refunded.

Key money (礼金): This fee charged at the start of the contract is not refundable.

Please prepare the following documents and items:

1. Room keys (Duplicated keys are not required).
   ※If you lost a key:
   ■Customers who have subscribed to the support service:
   ⇒ Free of charge.
   ■Customers who are not subscribed to the support service:
   ⇒ A 1,320¥ (tax incl.) fee will be charged for each lost key.
   
   ※If there is a security system in the room, return the IC-Stick keys that were given at the start of the contract.
   
   
2. Family seal of the contractor (you can use an attached ink cushion).
   
   
3. An identification document.
   ・Driver's license
   ・Passport
   ・Basic resident register card(with face photo)
   ・Health insurance card
   ・Student card(Issued by the school submitted at the time of contract)
   ・Resident (Zairyuu) card
   ・Special permanent resident certificate
   
   
4. Pre-existing damage report (customer's copy).
   ※Only necessary if you made a report at the start of the contract.
   
   
5. ※Updated bankbook (from the rent automatic debit account).
   The updated bank book will be used to check if the automatic debit of the rent was performed. If it was still not processed by the bank (within a week after the debit). Not necessary if the rent automatic debit was not performed.
   
   
   Regarding the registered account bankbook 👈

   By the clauses on Chintai rental contracts, Membership contracts and monthly payment system contracts, the rent and monthly fees payment must be performed by automatic debit in a registered bank account.

   
   The rent of a month is paid in forward on the end of the previous month by the automatic debit. It takes around a week after the debit for the amounts to be processed and received.

    

   If the room inspection is performed during this processing period of the bank, it will not be possible to verify the payment. To be sure that the payment was debited, the updated bankbook will be needed as proof.

    
6. The final fee payment.
   ※Payment with Credit Card or Debit Card. ※Payments in cash are not accepted.
   
   
   Regarding the final report and calculation. 👈

   Check the details of the final calculations below:

   [Base cleaning fee]

   A base cleaning fee is charged depending on the type of room.
   ※Check here the detailed information regarding the base cleaning fee.
   ※Not required at the end of Monthly short term contracts.

    

   [Rent until the day of moving out]

   The rent will be charged until the last day in the room.

   Although, if the notice was given in less than 1 month from the day of the moving out, the rent will be charged counting 1 month from the day the leaving notice was registered.

   Normally, the full rent is programmed to be debited by the bank until the last month in the room.

   It takes around 1 week for the automatic debit to be processed.
   (This confirmation date will vary with the bank working days).

   The surplus of the rent that was paid will be used for the other fees, such as penalties, cleaning and repairs. If there is still values remaining after the deduction, it will be refunded to the tenant on the following month.

   If the amounts paid surpass the amount needed for the final payment, the remaining amount will be refunded according to this schedule.

   
   Check here the details of the final calculation.
   
   

   [Restoration fee]

   Repair costs may be incurred in addition to the basic cleaning fee for damage caused by the customer's intention and negligence, or due to use that is not considered as standard use.

   Ex)

   ・Accidently hit the furniture and broke the sash glass

   ・Spilled a drink on the floor and it became a stain(mold) due to lack of care.

   Please check here for more details.

    

   [Break of contract penalty]

   Depending on the contract type, there may be a clause regarding the contract period and penalties for terminating it too early.

   If you cancel the contract during this period, the penalty (amounting one to months of rent) may be incurred. For more information, check your duplicate of the contract, the office where the contract was made or the nearest Leopalace Branch.

    

   [Contract renewal fee / annual membership fee]

   If you have pending fees, such as renewal fee or annual membership fee, the remaining balance will need to be paid when you move out of room.

    
7. Contract documents given at the start of the contract.
   ※Not required for digital (electronic) contracts. The inspection will be made even if you cannot prepare on the day.
   
   
8. ※Regarding the inspection through a proxy (PoA).
   If a proxy will be accompanying the inspection on behalf of the contractor, please contact us in advance and prepare the proxy document (PoA - Power of Attorney) with a copy of your identification of your proxy.

On the day of inspection, we will check the room condition, return the key, and settle the payment, so the contract is required to be present.

Please, inform us from 『Inquiry Form』 if the contractor will not be able to attend and a proxy will be present instead.

On the day of the inspection, the proxy must prepare the PoA with the contractors document copy and an identification document of himself (driver's license, passport etc.).

For the PoA, please print out the attached document and fill in the required items.

※If you cannot print it out, please fill in the same contents with necessary information.

Attachments:

Proxy letter(PoA): 委任状.pdf

The LEONET points left in the account are not refunded when the room contract is canceled. It also cannot be used to discount from the final fees (cleaning fee etc..) calculation.
Please, use your LEONET points before moving out if you are not moving to an apartment managed by LeoPalace.  Check here for more details.

The LifeStick services were only available for LeoPalace apartments, but now you can also subscribe to some plans that are available even after moving out (there are no internet plans for buildings that are not managed by LeoPalace). Please check here for more details.

［ Regarding the cancelation of the move-out application ］

※Please, contact us within our working hours at least 2 days before the desired date through the 『Inquiry Form』 or the Service Center.

※You may not be able to schedule on the date or time you desired, depending on the schedule situation of the inspection staff.

※Please inform us the details of the item and where it was left through the 『Inquiry Form』.

※Inform the apartment address, building name and room number of the apartment you left.