If the water inside pipes freezes and the water or hot water stops to flow, it will start to flow again once the frozen water starts to melt naturally.

The frozen water will melt naturally, but it may also melt faster by increasing the temperature inside the room.

 

〈 For rooms with draining system installed. 〉

For rooms with the draining system, please set it on the draining mode before warming up the room as it may burst the pipes and causes water leaks when the frozen water starts to melt.

 

If the water still does not flow, try the instructions below.

 

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●If the normal water flows, but no water comes from the hot water side.

 

 

The water inside the pipes of the water heater is probably frozen.

Try covering the water pipes below the heater with a towel and pour warm water (not boiling) over.

※The pipes and other parts of the heater may get damaged if you pour hot/boiling water instead of normal warm.

If there is an electrical socket close to the water heater, you can also use a dryer to warm up the pipes.

 

 

 

 

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●If both normal water and hot water does flow from the tap.

 

Since it will be difficulty to tell which pipe has frozen, check the pipes that might be exposed.

Check the pipes outside (the water meter pipe, water heater, external water taps, etc...), cover the pipes

with a towel and pour warm water (not boiling) over.

※The pipes and other parts of the heater may get damaged if you pour hot/boiling water instead of normal warm.

Try also opening the doors inside the room and leave the heater on to warm up the room.

 

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●Regarding defrosting services.

 

Paid defrosting services are available in some areas. There are some contractors available to be ordered through LeoPalace. You can check their availability through our 『Inquiry Form』.

 

※During the winter season, the companies that provides the defrosting services may take several days/weeks to be able to schedule. We recommend doing the procedures to prevent the pipes from freezing instead, specially when there are cold temperatures for the forecast.

 

Click here for instructions on preventing the freezing of the water in the pipeline.