Please kindly check the LAN cable coming from the wall to disconnect and connect, and restart your device(smartphone, PC, tablet etc.) and the Life Stick.
If you are using a HUB or a router, please check if the LAN cable has a loosen connection with yours.
※If a HUB or a router has an issue with LAN port, please check with its manufacturer company.
If there is no improvement although checking above contents, it might be having communication issue so please kindly prepare your customer information such as LEONET ID etc. and contact LEONET Internet department: 0120-911-521【Working hours】 Japanese: 24 hours. / English ・ Vietnamese: 10:00～19:00.