• The washing machine position is tilted or unstable.
  If the washing machine is not even/leveled, the drum may tilt to one side and make loud noises during the spinning cycle.

• The draining hose is not connected/installed properly.
  If the draining hose connection is unstable, it may affect the draining causing noises and vibration when the draining cycle starts. Check the details here.

• Objects, such as hair pins, metals, buttons, etc... may have fallen inside the drum.

• The clothes being washed may be waterproof.
  When the water can not drained properly, the washing machine may make loud noises from the excess of water and weight inside the drum. This may cause the washing machine to stop during the draining cycle or even start to move, risking accidents and damages to the surrounding.  Avoid washing the following objects in the washing machine.
  
  
    Objects that must not be washed with the washing machine:   

  • Waterproof clothing
    Rain coat, Sauna suit, Windbreaker jackets, Ski wear, Down jacket, Diapers, Car or bike covers, Sleeping bag, etc...
    ※Do not wash waterproof objects in general.
  • Carpets, carpet covers, rubber layered mat or rugs, etc...
    ※Avoid fabric that holds water or that have rubber or plastic.
  • Cushions, pillows, objects with sponge/urethan.
    ※Objects that absorbs too much water may become too heavy during the wash.

   

If the cause is not one of the problems mentioned above, it may be a malfunction with the appliance.

Check the maker and model of the washing machine and file an 『Inquiry Form』 with the details.