We will replace it with another chair, so please inform us about the cause of damage and the damage status from the "Inquiry Form" or contact the service center.
Please understand that it may take about a week for the product to be delivered.
※If the chair is wobbling, please refrain from using it until the replacement arrives in order to prevent any accidents.
※For damage caused by customer's intentional negligence, repair costs may be incurred.
●Customers with Monthly contracts (Monthly Plan, Short-term Plan, Gakuwari Plan)
If you are using a Monthly contract and you subscribed to the [Resident General Service & Key Anshin System], in case the furniture and home appliances are accidentally damaged or start malfunctioning during your stay, we will repair or replace free of cost.
（If you have any other questions, please ask at the time of inquiry.）