To apply for a key replacement, please contact us through our [Inquiry Form].

 

In case of emergencies, contact the phone number directly.

【 Contact numbers 】
0570-006-021 (Japanese Service Center)
0570-048-021 (Other languages: English, Chinese, Vietnamese, Korean, Portuguese)

 

 Please, do not replace the key by yourself as we may not be able to respond in case emergencies.

 

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Regarding the change of lock:

 

For tenants that are subscribed to the 『 Tenant Services and Key System 』 or the 『 Tenant's Support System 』, the change of locks in case of lost keys or theft will be covered.

 

For more information regarding the subscriptions, check here.

※It is also possible to use our service center contact numbers outside normal working hours, for tenants that are subscribed to the 『 Tenant Services and Key System 』 or the 『 Tenant's Support System 』.

 

*Depending on the reason of the replacement, there may be charges to the tenant for the key smith services.