If a tenant has an insurance contract under their name, apply for the address transfer/cancellation, of the insurance of the room.

Contact electricity and gas companies and water supply at least 5 days before moving out.
 ※ If the water fee is included in the rent, no procedures are required for the water.
 ※ If you have changed amperage of the room, please restore it before moving out.

Please transfer or suspend telephone, internet, etc... line and services.
 ※ The LEONET contract is cancelled along the contract of the room.

Please, apply for the relocation/forwarding service to redirect the postal items from the former address to a new address.

You can submit the form online or at the nearest post office.

Please, bring your identification card such as driver's license, passport, individual number card, residence card etc. to check the former address.

▶ Apply at the nearest post office: ⇒ Details (Japan post HP)

▶ Apply online: ⇒ ｅTenkyo (Japan post HP) (-Japanese)

▶ Don't forget to change the address of online subscriptions and online shopping ⇒ You may have problems, such as package delivers or documents being sent to the previous address instead of the new address after you move out.

If the tenant using the room has the contract of the parking space under its name, a procedure to end this contract must be requested separately.

Print and file the information on the Request to End the Parking Lot contract and mail or bring it to the nearest LeoPalace branch.

※If you cannot print the contract cancelation request form, write down the same contents on the document and fill the details instead.

※For mail, the date sent and stamped by the post office will be considered the application date.

You can also bring the form or file it at a Leopalace branch.

The contract of the parking lot ends by the last day of the following month.

※You can also request the contract to end on the last day of 2 months after the application.

Example: If the application was made by March 10.

The contract of the parking will end by April 30. Note that the rental fee for the parking will not be calculate by days but for the whole month.

If both the contract of the room and of the parking lot are under the same name and you only wish to cancel the parking lot contract, a separate procedure will be needed. Please contact the nearest Leopalace Center.

If you wish to cancel both contracts, no additional procedure will be needed as the parking lot will end along the contract with the room automatically when it is bound together.

※ If the name of contractor of the parking lot is different from the contractor of the room, or if the contracts are from different types of rental plans, you will need to end the contract separately.

Attached files:

• Notice of parking lot cancellation.pdf (31.59 KB)

▶　Returning the futon bed:

Please, make sure the bedding set that was prepared (futon, futon cover, blanket, sheet, pillow, pillow cover, total of 6 items) have all items and leave it in the room.

The rental futon bedding has the following marks.

※It may have a different mark depending on your location, but please inform us from "Inquiry form" if you have any questions.

※The tenants will be responsible to dispose or return the futon beds and mattresses that were purchased or rented by them.

▶　If you are renting additional futon beddings:

Ask the rental company directly about the return procedures:

⇒ハッチふとんレンタルサービス (Hachi futon rental service)

The following mark is attached on rental futons.

Please, leave the switch of the breaker ON(入) when you move out the room.

・In winter(November ~ March), please leave the switch of the breaker ON(入) when you leave the room.

・If it is a furnished room, you can leave the refrigerator turned on.

・If you have a contract for security service, please leave the breaker ON(入) because an abnormality report will be sent if you turn off the breaker.

※The breaker will have a security company sticker indicating it should not be turned off.

 The cost for disposal will be charged if you leave garbage in your room or accumulated in the disposal area. Please, dispose the garbage according to local rules.

※Check here for how to dispose the garbage generated when leaving the room.

You can return the keys at the nearest LeoPalace Center or Partners branch.

※Some branches are closed on determined days or during major holidays. Please, contact the branch beforehand before visiting.

※If it will be difficult to return the keys at the branch, please use the [Return Procedure] described below to return the keys by positing it at the front door letter frame opening.

【 Return Procedure 】 

① Be sure there are none of your belongings left inside the room.

② After leaving the room, lock the door.

③ After locking the door, post all the room keys (copies not needed) and security IC sticks that you received at the start of the contract inside the room, through the letter frame in the front door.

※If an IC Stick type security device is installed in the room, return all the IC Stick received.

※If a key is lost or not returned, the customers who are not subscribed to the Support Service will be charged 1,320¥ per key (tax included).

If the security key IC stick is lost or not returned, you will be charged 880¥ (tax included) per IC Stick even if subscribed to the Support Service or not.

Repair costs may be incurred in addition to the basic cleaning fee for damage caused by the customer's intention and negligence, or due to use that is not considered as standard use.

Ex)

・Accidently hit the furniture and broke the sash glass

・Spilled a drink on the floor and it became a stain (mold) due to lack of care.

Please check here for more details.

The remaining LEONET points can not be refunded when the room contract is canceled. It also cannot be used to discounted from the final fees (cleaning fee etc..).
Please, use your LEONET points before moving out if you are not moving to an apartment that is not managed by LeoPalace.  Check here for more details.

This service was only available for LeoPalace apartments, but now you can subscribe to some plans that are available even after moving out. Please, check here for more details. (Japanese page)

※Please inform us the details of the item and where it was left through the 『Inquiry Form』.

※Inform the apartment address, building name and room number of the apartment you left.