Thank you for using the LeoPalace 21 services.
※Click on the desired subject to check the detailed contents:
How to check/change the contract registered information . 👈
- Customer number (Contract code).
- Check the information of the building.
- Certificate of room usage; Tenant's copy of the contract.
- Regarding the utilities (Electricity; Gas; Water)
Regarding the contract renewal.👈
Regarding the rent, general fees, bank transfers and registered bank account.👈
Regarding the Insurance ・ Support System. 👈
Tenants exclusive services.👈
If you do not know your customer number, check the contract of your room (会員番号).
※The customer number placement will vary depending on the contract.
※For the short term Monthly (Tanki) contracts, the number is written as Monthly CD 「マンスリーＣＤ」
●Example:
※For company contracts 『Corporate contracts』, the tenants that doesn't have the contract or other documents, please ask the responsible of your company if it is possible to give you the number.
How to check your building code (AP number):
① Check your contract for your building code「AP Number: アパート番号」.
※The number will be written as: 「AP番号」,「APNO」 or 「アパートNO」.
If you made a digital contract, you can check the information of your contract and building by logging in the Tenant exclusive WebSite 「＆Leo」 on "Verify/Change the tenant information"【ご入居者様情報確認／変更】. (Only available for contracts under the tenant name.)
② The building address, utility companies phone numbers (water, electricity, gas) and other general information on the building can be found on the information (notice) board in the common area.
You will need change your information in the system. You must visit a Leopalace branch to confirm your documents and for the procedure request.
- Bring both documents with your old and your new name (「Drivers license」「 Family registration」 「 Passport」, etc.)
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Bank book with an account registered under your new name to update the debt information (along with the official family stamp for transactions)
※ If you do not have the bank book, you may bring the updated account cash card.
File an 『Inquiry Form』 with your information and the new contact number or visit a Leopalace branch.
※If you make a phone call, the information of the contractor will be requested.
※If you visit a LeoPalace branch, the contractor must bring an identification document.
※For corporate contracts, ask the responsible of your company to contact the corporate department.
■ Usable identification documents:
- Driver's license.
- Passport.
- Resident card (Zairyu card).
- Health insurance card with photo.
The contractor must visit a Leopalace branch with an identification document.
■ Usable identification documents:
- Driver's license.
- Passport.
- Resident card (Zairyu card).
- Health insurance card with photo.
You can register or change the automatic debit account for the rent, accessing the Tenants Exclusive Website 「&Leo」.
（Not available for customers with contracts just for the parking space）
①The screen below will be displayed when accessing https://andleo.leopalace21.com/mypage/.
You can log in with your LEONETID and Password on the top right corner of the page.
※Tenants that still have not performed the initial settings of their accounts, check here.
②After completing the login, select "Confirm/Change Registered Information" near the center of the page.
③Select "Register/Change Rent Debit Account" on the following screen.
④On the following screens select Information of the current registered account > Check the information and agreement regarding the change. > Proceed to external site to register bank account.
⑤You will be redirected to the screen below. Input the required information to register the bank account and be sure that the confirmation message 『お申し込み手続きは正常に終了いたしました。』 is displayed after registering.
Click on the link to return to the previous website 『お申込受付サイトへ戻る』 and after confirming the &LEO website screen, the procedure will be completed.
You are not allowed to change the guarantor in a contract.
In special cases, i.e. the death of the guarantor, you may be able to change the guarantor. Contact the closest Leopalace branch to check the details.
■ Other tenants: Register ・ Edit a tenant information.
You must visit a LeoPalace branch to register or edit the information.
Visit a Leopalace branch with the other tenant and present both parties identification documents.
■ Other tenants: Erase a tenant information.
The contractor must visit a Leopalace branch with an identification documents.
We ask all tenants of LeoPalace to register an e-mail address.
LeoPalace will send notifications related to the building and contact about urgent matters regarding the contract, while the tenants is living in the building.
（※）We ask our tenants to have at least 2 ways of being contact, in case of emergencies.
（※）There will be direct e-mails from the staff and automatic sent e-mails by the system.
※Click on the desired subject for more details:
■Individual contracts 👈
■Corporate (company) contracts 👈
You will register your e-mail address when filling the contract information for your room.
（It was not requested for new contracts before March 16 of 2012.）
■You may register or modify your e-mail address through the ＆Leo WEB:
※You can not use the &Leo website to modify the e-mail in a corporate contract.
Check the Corporate Contract information on the following subject in this page.
① Login into the ＆LeoWEB site with your LEONET ID and password.
※The Leonet ID and Password is created with the initial setting number given along the keys at the start of the contract.
Click here, if you do not remember the ID or password you created.
② After the login, select "Check/change the account details."「ご登録情報を確認・変更する」.
③ Select "Change the e-mail address"「メールアドレス変更」.
You will register your e-mail address when entering the room.
（It was not requested for new contracts before March 16 of 2012.）
Check the registration instructions below.
※How to modify the e-mail address, check here.
① Use the QR code reader in your phone or click the link below to register.
Click here to visit the link page.
② Input your ID and password when the registration screen is displayed.
※The ID and password is given along the keys at branch on the start of the contract.
For additional questions, contact the branch where the keys were handed.
③ Input the tenant information (e-mail address).
④ After confirming the registration, a confirmation mail will be sent to confirm the procedure.
If your e-mail has a spam filter, add the domain 「@leo-net.jp」 to the trusted/exception list so you can receive the confirmation mail.
If you do not receive the confirmation mail even after adding the domain above, check the e-mail typed in the registration page again.
※If you have problems with the registration, contact a nearby Leopalace Center.
You can deactivate the emails being automatic sent to your e-mail address by changing the configuration on the tenants exclusive website 「＆Leo」 or the URL on inside the contents of the email.
■How to deactivate the automatic e-mails.
① Input your ID and password to login into your account through the tenant exclusive website 「＆Leo」 .
※If you forgot your ID/password, check here.
② After the login, select "Confirm/Change registered information"「ご登録情報を確認・変更する」.
③ Select "Registered information"「登録情報」.
④ On the "Email address" options, select if you wish or not to receive "Mail notifications" or "Female tenants mail magazine notifications", choosing "Not receive"「受け取らない」 to cancel and click on "Save changes"「変更を保存」.
■Proof of use:
In LeoPalace, you can use your duplicate received at the start of the contract as the proof of use of your apartment/room.
If you have any question regarding when can you use this duplicate, contact a LeoPalace branch nearby.
■Contrato copy/duplicate:
Tenants that signed the contract paper:
The tenant duplicate is the base of the contract and can not be reissued.
Tenants that signed an electronic contract through a tablet at the branch:
You may confirm the contract contents through the tenant exclusive website 「＆Leo」.
You may print the document when necessary.
■Instructions:
① Access the tenant exclusive website 「＆Leo」 with your LEONET ID and password.
② After the login, select "Check/change the account details."「ご登録情報を確認・変更する」.
③ Select "Chintai Contract Information"「賃貸契約情報」.
④ On "Check contract file"「契約書確認」 select "Contract listing"「契約書一覧」.
※The contracts made from December 9 of 2021 onwards are now unable to check the contents online. Please, confirm the desired information directly with the branch responsible of your contract.
※Click on the desired subject for more information.
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Changing the Gas supply company 👈
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Changing the Electricity supply company 👈
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Electricity: Changing the contract amparage 👈
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Important notes regarding the use of the utilities (Electricity; Gas; Water) 👈
The privatization of the 「City gas supply」 (gas pipeline) started on April 2017.
You are able to change, if your building supply is through the 「City Gas Supply」 and the gas contract is under your name.
The contract procedures and end of contract with the current supply company must be done by the tenant.
※Unfortunately, if the gas supply is made through 「LP Gas」 (Gas tanks), the supplier is already decide for each building and can not be chosen by the tenant.
※Tenants using the Monthly plans or the utilities included option in the contract:
The contract will be under LeoPalace, and you will not be allowed to change the supply company.
Starting from April 2016 you are able to change the electricity supply company.
It is possible to change the supply company if the contract is under the name of the tenant.
The contract procedures with the new company and end of contract with the old company must be done by the tenant.
※Tenants using the Monthly plans or the utilities included option in the contract:
The contract will be under LeoPalace, and you will not be allowed to change the supply company.
For more information: What is the privatization of the energy supply.
⇒Webpage regarding the energy resources and supply.
For the 1 room (1R;1K;1LDK) sizes the circuit break are configurate for 30 amperes and for family type rooms the breaker is configurate for 40 amperes.
■ Changing from 30 to 40 amperes:（raising the amperage）
You are not able to change the contract with the electricity company as it may affect the capacity of the whole building.
■ Changing from 30 to 20 amperes:（decreasing the amperes）
Decreasing the amperage of the room won't affect the capacity of the building so you are free to contact the electricity company to decrease.
When ending the contract and leaving the room, the tenant must inform the electricity company to return to the original amperage configuration.
※Some electricity companies doesn't allow to change the amperage. For more information, contact the electricity company directly.
This notification is sent to the tenants that exceeds a certain amount of use of the utilities (Electricity, Gas e Water)」.
The use of the utilities will differ for every person, but the amount charged is calculated based on tenants that live alone in the room and a notification is sent to the tenants that keeps surpassing this amount.
We request your cooperation, if you are aware that you are using too much gas/water/electricity.
※A copy of the amounts used will be sent along the notification for verification. No payment will be required.
The rent (room usage fees) must be paid in forward.
( A month's payment must be paid at the end of the previous month. )
Be sure to prepare your account on day before the automatic debit day.
If the automatic debit day is a Saturday, Sunday or holiday, the debit will be on the following working day.
In this case, prepare your account on the working day before the automatic debit day.
※The bank will charge a 524¥ transfer fee for the automatic debit.
※Since the rent (usage fees) is debited directly from the account, no receipt is generated.
●If an additional amount is debited every month along the rent (usage fees):
When the rent (usage fees) is debited from the account, a 524¥ transfer fee is charged by the bank.
●If there is a different fee from the transfer fee:
The fees below may be debited from your account. Please, check your contract for the details.
■Supervision fee:
The fee paid for the maintenance of the building. This includes the weekly visits from the maintanance company that does the cleaning, tests and fix the common are appliances, etc...
■ Environment fee:
This is a fixxed fee of 550¥ paid for the neighborhood association, for the maintenance of the public ways and other area needs.
■ Annual membership fee:
If you have a membership subscription, an 「anual fee」 will be charged from the account every year.
■ Contract renewal fee:
For the Chintai rental contracts, every 2 years term, a fee will be deducted along the rent on the month before the term expiration.
■ Insurance renewal fee:
The insurance (Asuka fire insurance or the Support Service) also has a 2 years term and a fee will be charge to continue the subscription.
■ Guarantor company's annual fee:
An annual fee is charged automatically for the tenants that used the Plaza company.
The customers can only start a Chintai contract under their name by using a guarantor company and pay the annual fee.
On Monthly short term plan contracts, since all the rental charges are paid at the start of the contract, no guarantor fee is paid.
※The guarantor company will charge 100％～120％ of the rent (and monthly usage fees) at the start of the contract.
■ After the guarantee term.
Every year, a fee must be paid to the guarantor company (Annual fee - 年間保証委託料) which varies between 5,000円～10,000円 (non taxable).
【Payment methods.】
Starting from the beginning of the contract, after every year, the annual tax will be charged along the rent of the month the contract completes a year (payment in forward with the rent).
The automatic debit date on the account is set by the bank and can only be performed once per rent (usage fees).
If there are insufficient funds, a problem with the account the automatic debit will not be performed.
Check your registered bank account before the debit date and be sure it has enough funds .
It is not possible to perform another debit or debit again in the following month.（※1）
If you were not able to pay the rent through the automatic debit, you must use one of the payment methods below:
① SMS (smartphone message) convenience store payment:
The tenants that receive the SMS with the payment link, may use the link to generate a barcode on their smartphones and perform the payment at a convenience store.
※ The convenience store will add a 524¥ service charge to the amount.
② Online payment (Credit card/Convenience store):
You can also access the tenant's exclusive website [&Leo] to generate an online payment to your room account.
※ For more instructions on how to make the online payment, click here.
③ Payment through bank transfer (room contract bank account):
Check the bank account information on the document given with the keys of the room 「鍵引渡し確認書」 and transfer the required amounts.
※If the transfer will be made from a bank account different from the one registred for the room, be sure to edit the name of the sender or the contract number.
※The transfer fee charged by the bank must be paid by the tenant.
④ Payment at a Leo Palace Center branch:
※The payment must be made through 「Debit Card」 or 「Credit Card」.
※The LeoPalace Center branches are not able to accept payments in cash.
※The Leopalace Partners branches can not receive payments of any kind.
※The payment in the branch will also charge the 524¥ transfer fee.
The rent must be paid in forward. (The forward payment means that the rent for a month must be paid by the end of the previous month.)
If you are late for this payment, contact the number 0570-072-021 (10:00∼19:00)（※１）
If you are using a guarantor company not indicated by LeoPalace, the late payment must be discussed with the guarantor company.
If you missed the automatic debit payment, you will receive a notification from your guarantor company. Make the payment of the late fee to your guarantor company.
For questions regarding the payment with other guarantor companies, please contact the company directly.
◎Guarantor companies:
㈱ Orient Corporation Corp. ０４９－２５６－１２６０ （Mon-Fri ９：３０～１７：３０）
㈱ Cedyna ０３－４３３４－６４１５ （Mon-Fri ９：３０～１７：３０）
※ For the Plaza guarantor company that is indicated by Leopalace, you can contact LeoPalace directly.
■To change the automatic debit account.
The procedure will differ depending on the contract type.
Since the identity of the tenant must be confirmed, visit the branch were you made the contract or the closest LeoPalace Center branch for more specific information for your contract.
■Regarding the change of debit date.
※It is not possible to change the debit date.
The debit date is decided by the bank system and can not be changed. Please, prepare the bank account until the previous working day of the debit.
The Chintai rental contracts have 2 years terms and when the renewal period is approaching, a notification is sent to the room.
※The tenants that made the electronic contract will receive and SMS message from the number 025-367-6881 with a renewal procedure form.
※The renewal limit time will be the last day of the old contract term.
※Contracts that are not Chintai rental (Membership system/Chintai system/Retal system) will be renewed with a different procedure from the one described above.
■Regarding the renewal fee.
To continue the contract after one term is concluded, a payment for a fee will be requested to cover the renewal. This renewal fee will be automatic debited along the rent charged on the previous month of the end of the term.
①If you were late to file the online renewal form.
You will not be able to file after the expiration date. The necessary documents will be posted to your room. Check the contents of the "Renewal terms", sign one of the duplicates and post it back through the mail, while keeping the other one.
②If you deleted the message containing the renewal form link.
We will receive your inquiry separately. Call 025-367-6881 for more details.
※If you wish to leave the room without renewing the contract.
You will need to file the 1 month prior notice as normally requested.
All tenants must be insured by a fire insurance company approved by our company or the ones recommend when starting the contract (Asuka - short term insurances or Corporate Rentals - life support system).
※When the insurance contract term ends, the tenant must either renew it or select a insurance company approved by LeoPalace.
If you are renewing or making a new contract with an insurance company not indicated by LeoPalace, bring a copy of the contract contents to a Leopalace branch nearby.
※Click on the desired subject for more information.
Regarding the tax deduction for insurances 👈
※The fire insurance indicated by Leopalace21 (Nyukyosha Anshin Insurance, Life Support Service - insurance for corporate rental contractors), is not eligible for the annual tax reduction.
Room insurances are not eligible for tax deduction since December 2006, with the exception of 「Earthquake insurance」 and 「Long term, damage insurance with transitional measures」.
Regarding the Support System・ 「PLUS」・「Select」👈
A selection of services to assist the tenants to live in the room more comfortably and safe. (The service started by February 2008) Please, check the details of the service below:
※The contents of the services may vary depending on the start date (or renewal).
- Click here for more information regarding the Support System - Select.
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Click here for more information regarding the Support System - Plus.
A notice is to the room sent when the insurance renewal date approaches.
Check the contents of the new term and follow the procedures for the renewal before it expires.
※Click on the desired subject for more information.
Asuka Short Term Insurances contracts: 👈
【 Individual rental contracts: 】
■ Tenants that will have the renewal fee debited from the registered bank account:
The renewal fee of the insurance will be debited along the rent charged on the previous month of the renewal of the contract of the insurance.
The contract renewal documents will also be delivered to your room. Keep it as it may be necessary when applying the insurance.
※Prepare your account for the automatic debits (Rent+Renewal fee).
■ Tenants that received a bill by mail at the room:
Perform the payment before the expiration date in a convenience store nearby.
The contract renewal documents will also be delivered to your room. Keep it as it may be necessary when applying the insurance.
※You will not be able to pay the renewal through bank transfer.
【 Company Contracts (Corporative): 】
When performing the payment of the renewal fees, the contents of the contract notification 「契約通知書」 will be applied.
Life Support Service contracts: 👈
【 Individual rental contracts: 】
■ Tenants that will have the renewal fee debited from the registered bank account:
The renewal fee of the insurance will be debited along the rent charged on the previous month of the renewal of the contract of the insurance.
※Prepare your account for the automatic debits (Rent+Renewal fee).
■ Tenants that received a bill by mail at the room:
Perform the payment before the expiration date in a convenience store nearby.
※You are not able to make this payment through bank transfer.
【 Company Contracts (Corporative): 】
By paying the renewal fee, the service will be extended for 2 more years.
※ If you miss the payment and the renewal period expires, you will need to visit a Leopalace Center branch and start a new insurance contract.
《 What you will need to bring to the branch: 》
For the Asuka Fire Insurance: 【The amounts necessary to start a new contract】
Life Support Service: 【Family signature stamp】【The amounts necessary to start a new contract】
※It's not possible to make the payment in cash at the branches.
※The payments are only available in debit or credit cards.
※Only the contractor of the room can make the payment and the procedures for the insurance or support service. Contact the branch before visiting to confirm.
If you changed or renewed the contract with a different insurance company, please bring a copy of the contract to a Leopalace branch nearby for confirmation.
■Ｌ-ＣｌｕｂＯｆｆ
The 「Ｌ- Club Off」 is a service that provides special offers for popular hotels, museums and attractions, shopping, restaurants and more for a monthly fee of 550円.
※Starting from May 9 of 2016, this service is free for regular rental contracts (new individual contracts).
For more details, check the here.. (Japanese page)
※Click on the desired subject to expand.
For regular rental contracts (Chintai rental contract): 👈
※Tenants that started to use the Ｌ-Ｃｌｕｂ Ｏｆｆ service before May 8 of 2016.
To cancel the service you will need to file the document at a branch (「L-ClubOff」service cancel application form).
For more information regarding the application form, contact a Leopalace branch nearby.
The service will be canceled by the last day of the following month from the application at the branch.
If you are cancelling the room contract, the service will be cancelled along the contract of the room and there is no need to file the application or do an additional procedure.
※When leaving the room, you must file the contract cancellation notice.
※If the cancellation notice is filled in less than a month from the date your will be leaving the room, the rent (and the service) will be charged for at least one month starting from the date the notice was registered.
"Monthly" plan contracts or Student Discounted contracts: 👈
To cancel the service you will need to file the document at a branch (「L-ClubOff」service cancel application form).
For more information regarding the application form, contact a Leopalace branch nearby.
The charges for the service that has already been used can not be refunded.
※The service fee can not be refunded if you stopped the room contract without giving the correspondent notice time (Monthly plan: 30days; Student discount: 1month) and this period will not be refunded.
Short Term rental plan: 👈
To cancel the service you will need to file the document at a branch (「L-ClubOff」service cancel application form).
For more information regarding the application form, contact a Leopalace branch nearby.
The charges for the service that has already been used can not be refunded.
※The service fee can not be refunded if you stopped the room contract without giving the minimum of 10 days and this period will not be refunded.
The first 30 days from the beginning of the service are also not refundable.
For more details contact a Leopalace branch nearby.
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