Before ordering a maintenance, check the solutions below about common problems and inquiries.

※You may also check the instructions manual in the room.

 

※ Click one of the items to jump to the details.

■ Problems with the main unit:

• The air conditioner is not turning on.

• The air conditioner stops by itself.

• The air conditioner is not running properly.

• The wind flaps are not moving.

• There is water leaking from the (indoor) unit.

• The outside unit from the room above is leaking water (onto my veranda).

• A bad smell is coming from the unit.

• The unit outside is making a loud noise.

• The gas air conditioner is not heating.

• How to deactivate the 3 hours timer function.
  
  

■ Problems with the remote control:

• I don't have (I lost) the remote controller.

• The remote controller is not working

• The remote controller is not working (universal controller)

• How to manually turn on the air conditioner (Emergency operation)

■ Common inquiries and answers:

• How to clean the air-conditioner.

• Regarding the maintenance order.

• Instruction manuals.

• Can I install my own air-conditioner unit?

• 【 Other languages 】How to use the universal controller (pdf).

 

 

 

 

 

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The circuit breaker switch may have tripped. Information here.

 

Unplug the unit power cord, after waiting for a while plug it again.

 

Check if the controller batteries are not discharged. Check here.

 

The power lamp is flashing means there is a problem or error.
Check below the "Common reasons the light starts to flash" and if your air-conditioner have the problems listed, then follow the instructions described. 
※The way the lamp flashes will indicate different problems and also may vary for each maker and model of air conditioner. Check the instructions manual for more instructions. 

  Common reasons the unit lamp will start to flash:

• The cover or the wind flaps are not properly closed.　
  ※Usually after cleaning the filter or inside the AC. Try to open and close again the cover.

• The filter is dirty and the air can not pass through the unit.
  When dust/dirty builds up and the air does not pass through the unit.
  Check here, how to clean the filters.

•  The air conditioner stops after some time, when using the hot air function.
  When the air conditioner is running on heating mode, to prevent the outside unit from freezing, inside unit will stop and heat the outside unit for some time. It is not a malfunction.
  The gas air conditioner power lamp will start to blink if the gas valve gets closed when you turn on the heating mode. For more details, check here.

• How to restart the air conditioner (indoor unit).
  Unplug the unit power cord from the outlet and after around 3 minutes, plug it back again. If there was a problem with the configuration or setting, it will turn it on again.

If the steps above does not solve the issue, it may be another problem or a malfunction.
Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

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Some air conditioners have a "3 hour timer" function and will turn off by itself after 3 hours running.
If your air-conditioner stops running after 3 hours, it may have this setting and not a malfunction. 

◆ Click here to check how to deactivate the 3 hours timer setting.

 

If it's stopping by itself during cold days in the winter, the outside unit may be performing the "defrosting function", which will briefly stop the indoor unit to heat up the outside unit.
When the outside unit gets too cold, the air conditioner will automatically stop and run the defrost. After around 10 minutes, the outside unit will warm up and the indoor unit will run normally again.

 

 

If the steps above are not the issue, it may be another problem or a malfunction.
Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

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A potência de aquecimento é reduzida quando a temperatura externa cai abaixo de 0°C, já que o sistema é operado com calor externo.

 

If the is anything blocking the way (objects/furniture) of the wind making the temperature irregular. The air conditioner sensor will mistake as if the room is already at the set temperature. Check if there is something blocking the way and remove the objects for better circulation.

 

The unit outside needs space to release the air. If there are objects on front or dirt such as leaves blocking the vents, the air will not be leaving the unit and the unit will not work properly.

Please, clean the filters of the unit. The built up dirty and dust will block the wind from entering the unit and it will deteriorate its function. Please check here for how to clean.

 

If the steps above does not solve the issue, it may be another problem or a malfunction.
Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

 

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If the problem started after cleaning the air conditioner, the flaps may have not be fitting. Check the flaps again if they are fitted correctly.

 

If the flaps are still not moving, remove the power and wait for a while until it reset the settings and plug it back again.

 

 

If the steps above does not solve the issue, it may be another problem or a malfunction.
Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

 

 

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We will order a maintenance for the unit. Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

The filter on the air conditioner must be cleaned periodically so the dust won't clog the drainage system and will also avoid problems with performance and bad smell. For more information regarding the cleaning, click here.

 

 

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 When the air conditioner is on the cool air function, due to the difference in temperature, the moisture in the air will start to condensate and turn into liquid water.
 Usually, the water will be gathered by the air conditioner draining system (and expelled through the drain hose). But, if there is any problem with the hose installation, water may start to leak.

After receiving the request, we will contact the tenant to inform and schedule a visit to fix the problem with the leaking. Please, inform us through the [Inquiry Form].
※For this kind of maintenance, we will need the cooperation of the tenant above and the time that will take for the repairs will depend on the tenant availability. We ask for your understanding.

 

 

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When using a function (cold / hot air) after a while without using it, a bad smell may come from the unit.

Not cleaning the filters periodically may also cause bad smell due to the dust and the dust gathering moisture and mold. Try removing the filters, washing with water and drying under sunlight.

 

※For more details regarding the cleaning, click here.

※If cleaning the filters does not solve the problem, click here.

 

 

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Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].
After checking the area we will provide the necessary repairs.

*If the outside unit that is making the noise is not from your room, also inform the room number that is using the air-conditioner.

※For this kind of maintenance, we may need the cooperation of other tenants and the time that will take for the repairs will depend on the tenant availability. We ask for your understanding.

 

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Check if the valve on the gas pipe is open (must be facing the same way of the pipe).
The gas valve/pipe is installed close to the outside unit of the air conditioner.

※When opening the valve be careful to not hanging pass the rails to avoid falling.

If you can not reach the valve, or if the step above does not solve the problem, inform us through the [Inquiry Form], the details of the air conditioner and the problem.

 

Check if the other places that use gas in the room are still working (stove, water heater...).
The gas supply will be the problem, if there is not hot water or the stove does not work. Click here.

 

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The cleaning should be done periodically depending on the frequency of use of the air conditioner. The standard is cleaning at least twice per month for lower to normal use.

The dirty and dust that accumulates in the filters and the unit may cause the unit to have bad performance, clog the draining pipes, causing water to leak, mold forming and bad smell.

 

• Turn off the unit and unplug the power cord, with the exception for some models that need the unit on to clean.
• When cleaning, use a ladder or a stable and sturdy surface to stand on.

1.  Remove the filters by opening the cover (reference pictures below)

2.  Remove the dirty/dust with water.
   ※You may bring the filter to the bathroom to wash in the shower. If it has too much dirty or oil, use a neutral detergent.

3. After cleaning the filters, wait until they are fully dry.

■Common AC units filters: 

 

If cleaning the filters does not solve the problem, the dirt and dust may have built up inside the unit.

If the problem is the smell, you may use an anti-mold and cleaning spray for air conditioner units or order for a (paid) specialized company to clean it for you. If you wish to order a (paid) cleaning company through LeoPalace, you must visit a LeoPalace Center branch for the schedule and payment.

※If you are going to use spray or detergent products, check the instructions if it's useable for AC units.
Cleaning with non recommended products may cause damage to the air-conditioner and malfunctions later. If you are not sure of the procedures, please order a professional company.

 

【 Specialized Cleaning for the Air Conditioner 】

Disassembling cleaning for air-conditioners: 15,180¥ (tax included) around 60minutes service.

※The orders can not be received by phone. You must visit a LeoPalace branch.

You may open one week from the order date and the payment should be done in forward.

The LeoPalace branches can not receive payments in cash.
Only credit or debit card payments are accepted.

For more details, check here the cleaning service page (*Japanese website).

 

 

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◆How to deactivate the timer for AC-2203C, AC-2204C models:

 

 

 

If your air conditioner unit is not a SHARP unit, but have a 3 hour timer function. Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

 

 

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If following the Problems and questions regarding the air conditioner FAQ instructions does not solve the problem you are having or if you wish for specific instructions, inform us the details of the air conditioner and the problem through the [Inquiry Form].

 

 

 

 

 

※During the peak of the hot season (July ~ August, December ~ January) the maintenance orders for air-conditioners increases for all repair companies in Japan. If you make a request during the peak season, be aware that the company will take time to visit your room.

 

※Regarding the cost of the repair order:
If the reason of the malfunction in the air conditioner (or other appliances) is due to the tenant carelessness or negligence, the repair costs will be charged by the supervision of the building on a later date.

 

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• If you can not find the instructions manual, you can check it on the maker/manufacturer website.
  Check the links below for the instruction manual list of each major maker.
• If you can not find the manual for your unit, inform us the details of the air conditioner and the problem through the [Inquiry Form].
  ※There may be no instructions manual available for old AC units.
  
  
• Check here how to set AC universal controllers. 
  
  

  Maker	Link
  TOSHIBA	Instruction manual
  SHARP	Instruction Manual
  Panasonic / National	Instruction manual
  MITSUBISHI	Instruction manual
  FUJITSU	Instruction manual
  DAIKIN	Instruction manual
  HITACHI	Instruction manual
  SANYO	Instruction manual
  MITSUBISHI	Instruction manual
  CORONA	Instruction Manual
  Rinnai	Instruction Manual
  PURPOSE	Instruction Manual

 

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Some apartments (1DK, 2DK or larger) there may be openings to install additional air conditioners.
If you are going to install your own AC unit, check the details below:

  Important notes:   

1. When leaving the room after ending the contract, the tenant must uninstall the air conditioner and repair the openings that were used to place.
2. Our company will not uninstall, buy or keep your air conditioner unit.
3. It is strictly prohibited to make new openings, drill or damage the walls and installations.

 

 

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• The controller is usually set on a stand on the wall, close to the air conditioner unit. Check around the air-conditioner units and behind the curtains.
  

  If there is no stand it may be inside the closet or the shelfs.
  
  

• We will be ordering a replacement for the controller. Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].
  

  The controller may take up to one week to arrive in the room from the date after being ordered. We ask for your understanding.

※There will be charges for orders requested due to the tenant carelessness or negligence.

 

 

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※If the controller is not from the same maker/brand as the air conditioner unit (Universal Controller), click here.

 

If the controller has run out of batteries, change for new ones.

• Do not mix discharged ones with new ones.
  
• ※Check if the +- poles were inserted correctly.
  
• ※The tenant must replace the batteries, but if the controller has run out of batteries within the first month from the start of the contract, you may request a replacement free of charge. Please, inform us through the [Inquiry Form].

 

If the controller has a "Reset/リセット" button, press this button to reset the settings.

※In some models the reset button is below the cover.
  

 

① You can check if the transmitter is send the controller signal with a digital camera.

② After pressing a button on the controller on the camera display you will see the transmitter light blinking.

　　

▼ If the transmitter light blinks
The controller is sending the signal correctly.

▼ If it does not blink
The controller may be malfunctioning or without batteries.

※Only cameras with CCD or CMOS sensors are able to see the light. If it does not show on your cellphone, try a digital camera instead.

 

If the controller has an issue, we will order a replacement or maintenance.
Please, inform us the details of the air conditioner and the problem through the [Inquiry Form].

For a new controller, it may take up to a week to arrive in your room. We ask you understanding.

※You may also use the manual button on the air conditioner unit to turn it on. Check here.

 

 

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